I appreciate your invitation to discuss this over the phone. However, I have previously attempted to resolve this issue by speaking directly with someone who identified themselves as part of the management team. Unfortunately, despite multiple conversations, the situation remains unchanged.For a more efficient review and to ensure that all details are considered, I would prefer to forward the email exchanges between myself and your consultant C. This may provide a clearer picture of the ongoing issue.*Could you please provide me with your direct email address, or alternatively, an appropriate contact where I can send this information for your review and action?###############################################I have been a loyal customer of Cerrone, drawn by previous positive experiences. However, my recent visit to the Leichhardt store was incredibly disappointing. The consultant C, was unprofessional and unresponsive to my needs. She seemed unaware of the different shades and colors of blue sapphires, which is surprising for someone in such a prestigious jewelry store.She struggled with basic computer tasks to look up for customer's information, and intentionally ignored my questions multiple times. When I raised a complaint, no one responded, and consultant C even accused me of wasting her time not to make a quick call to purchase, ROFL! This experience was frustrating and ridiculous. I expected much better from Cerrone.I suggest visiting the city store instead; the consultants there are much more professional and willing to look up information to cater to customers' needs, unlike the lazy attitude I encountered at Leichhardt with the consultant C.
