CERRONE Customer Care

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Cerrone.

Maintenance, repair, sizing or other services performed by someone other than Cerrone may void your Manufacturer Warranty.

Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

We will gladly exchange or offer a store credit to the amount of the item(s) purchased within 30 days from the purchase date. Item(s) must be in the original condition as purchased. No refund shall be given on change of mind purchases.

All items purchased with a final promotional discount code (excluding the welcome offer) or during sale events are considered final sale and cannot be returned.

A discount code can only be applied to one (1) transaction cannot be used in conjunction with any other offer. One discount code per sale.

Discount codes cannot be used on items such as and excludes: Items Already on Sale, Engagement Rings, Cerrone Loose Diamonds, Special Make Items, Pink Diamonds, Cerrone 50th Anniversary Book, ICONICA Collection, Cerrone Watch, FOPE Collection. 

Final Sale means final sale price, the design is discontinued. Not eligible for an exchange or return, unless the item appears faulty upon receipt. If item requires repairing this must be within the 30 days of purchase and price of repair will be determined once inspected.

For hygiene reasons, we are unable to accept returns or exchanges on earrings.

Deposit for custom made jewellery makes cannot be refunded. An initial 30% deposit is required for custom made jewellery, installment payments must be paid fortnightly and paid in full upon completion and collection of item(s).

A lay-by is valid for a period of three months with 30% deposit and regular fortnightly payments.  Failure to do so will result in the lay-by being cancelled.  The lay-by cancellation fee is 20% of the total value of the purchase price of item(s).

Credit vouchers and gift certificates cannot be redeemed for cash.  Unless stated otherwise the credit voucher and gift certificate can only be used on an item’s marked recommended retail price.  No further discount will apply.

INTERNATIONAL ORDERS

The client is responsible for any duties and taxes associated with international orders. Orders refused at delivery due to unpaid fees will not be eligible for a refund.

Updated: 2 April 2025