CERRONE Customer Care

Cerrone Jewellers are committed to providing you with the finest jewellery and exceptional customer service. This Shipping and Returns Policy outlines the terms and conditions related to the shipping delivery and return of products purchased from our online store. By placing an order with Cerrone Jewellers, you agree to the terms set forth in this policy.

Our goal is to ensure a smooth and satisfactory shopping experience. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at contact@cerrone.com.au or navigate to our “Make an Enquiry” page on our website.

RISK OF LOSS OR DAMAGE

Risk of loss or damage to the goods passes to you upon dispatch of the goods. Cerrone Jewellers is not liable for any loss or damage that occurs after dispatch, provided that the goods were dispatched in good condition with appropriate packaging.

SHIPPING FEES

Cerrone offers free express post shipping within Australia only for all online purchases over $150, that are purchased online from Cerrone Jewellers.

Any orders $150.00 or under incur an additional shipping fee of $25.00. We use Australia Express post with tracking. International orders will be charged international shipping rates, which are subject to change.

Purchasers ordering from outside of Australia are responsible for paying any applicable international taxes which may vary based on the destination country’s regulations. We use Fedex for worldwide shipping.

Due to the delicate nature of certain items, additional shipping fees may apply. This includes, but is not limited to, the 50th Anniversary Commemorative Cerrone Book.

RETURN CONDITIONS

If you would like to return an item within 30 days, you are welcome to exchange your item or we will offer a store credit. We do not offer full refunds. The item must be in its original condition and packaging, and must not show signs of wear or damage.

Cerrone Jewellers do not offer returns or exchanges for certain items, including but not limited to:

• the 50th Anniversary Commemorative Cerrone Book;
• engraved items;
• custom made/bespoke items;
• items that have been altered or resized at the customer’s request;
• earrings;
• items purchased on sale or with a discount code;
  and
• gift cards.

ONLINE RETURNS PROCESS

To organise your return please email contact@cerrone.com.au for further instructions. Return shipping fee is at the customer's own cost. We recommend using a return shipping method with a tracking number.
Cerrone Jewellers are not responsible for items lost or damaged during return shipping.

PROCESSING TIME

Once your return has been received, your exchange or credit note can take up to 10 business days (excluding weekends) to be processed by our returns team. This time frame is an estimate and may vary during peak periods or due to unforeseen circumstances.

DELIVERY TIME FRAME

Subject to this Agreement, we will supply to you the products shown on your order confirmation.

Products may not be available for immediate delivery but we will endeavour to deliver your order to you within 5 to 10 working days of the order being placed. This is an estimated time frame and delays may occur due to factors beyond our control, such as courier delays or customs processing for international orders.

MULTIPLE DELIVERY ADDRESSES

We cannot deliver an order of multiple items to different delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. Cerrone Jewellers reserves the right to refuse delivery to certain addresses if deemed necessary for security or logistical reasons.

SIGNATURE REQUIREMENT

All deliveries must be signed for and cannot be delivered to PO Boxes. If you are not available to sign for the delivery, the courier may leave a card with instructions for re-delivery or collection from a local depot.

IN-STORE PICKUP

When buying online, you have the option to pick up your order from your nearest Cerrone Boutique store. Upon completion of payment, we will send you an email confirmation and the store will contact you directly to confirm when your order will be ready to pick up. The person who placed the order may pick up the item and will be required to provide credit card used to purchase, valid ID and copy of your order confirmation. Cerrone Jewellers reserves the right to refuse release of the item if the provided documentation is deemed insufficient or fraudulent.

Updated: 2 April 2025